REFUND POLICY

We only accept returns or refunds in limited circumstances.

Eligibility

Requests must be made within 7 days of delivery. Items must be unused, unopened, and in original condition.

Non-Returnable Items

We do not accept returns for:

opened or used items
opened fragrance products, including fragrance cards, reed diffusers, and incense
clearance items
gift cards

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or defective, please contact tengduan02023@gmail.com within 7 days of delivery with your order number, a brief description, and photos.

Depending on the case, we may offer a refund, replacement, or exchange.

Refunds

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Contact

If you have any questions about the Refund Policy, please contact us at:
tengduan02023@gmail.com

Effective Date: April 9, 2026